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Friday, 30 August 2013

Summer is turning to Autumn

It's been a busy summer for us, the weather has been lovely and guests have been able to sit in our secluded garden and relax with a glass of wine or enjoy a clotted cream tea served with our homemade delicious warm scones. What a difference the weather makes, when the sun shines everyone seems to smile. Summer is turning to autumn and I can't believe it's September, it's one of my favourite months and the weather is continuing to be warm and sunny. The children have gone back to school and there seems to be a certain calm in the New Forest before winter sets in!

We were all delighted to be upgraded to an AA 3 star hotel following our last inspection and praise must go to my loyal and hardworking staff many who have been working at the Cloud Hotel between 10 and 20 years. I'm lucky to have such a great team supporting me. The new AA 3 star sign was erected last week alongside our new Cloud Hotel sign and logo.

I would like to make a comment about Tripadvisor and the damage it can do to a business. Anyone can put a review on to Tripadvisor anonymously and to me it is a very cowardly way of complaining to a  business. At the Cloud Hotel we value genuine feedback that is how a business can improve but it would be much better if we were told of any problems at the time they occur so we could have the chance to rectify them. The Cloud Hotel has 99 reviews over a number of years most of which are very good but just to put it into perspective we serve at least double that number of people in a week. We have a very loyal customer base who return regularly and don't even think of putting a comment on Tripadvisor but you just need one customer who is not happy to give you a negative review and the world knows about it and it certainly does not give a true picture of the business being reviewed.

My head chef Steve supported by Tim and Dan have created new menus using the very finest ingredients locally sourced when possible. Traditional English food with a flair.

We are taking bookings for our pre Christmas lunches and dinners and some days are fully booked already so don't leave it too late to book your event and be disappointed. To book your festive party contact the hotel on 01590 622165

Every year we take part in the World's Biggest Coffee Morning in aid of Macmillan Cancer Support and this year is no exception. It takes place on Friday September 27th at the Cloud Hotel between
10-15am and 11-30am, please come along and help us raise lots of money for a worthy charity.

I am delighted to have been invited to be on the panel of the TSE Annual Tourism Conference to be held on 19th September at Surrey University. I am looking forward to taking part in the discussion regarding the future of tourism in this country a subject I am quite passionate about.

Our garden is still a mass of colour so do come along and enjoy morning coffee [cappuccino, latte, espresso or filter coffee] or afternoon tea in the garden and take advantage of this Indian Summer before the days get cooler.

I look forward to welcoming you to the Cloud Hotel

Avril







new chefs and menus